Disclaimer and scope of service

What we do at the Pakistan office

• Receive buccal swab and DNA samples from customers.
• Verify samples against the relevant customer and order information.
• Prepare and package samples for international shipment.
• Complete the required shipping and supporting documentation.
• Dispatch samples to overseas laboratories through DHL or other international courier services, and track the shipment.
• Communicate and coordinate with the overseas laboratories, and support customers regarding their orders and shipments.

What we do not do in Pakistan

Our facility in Pakistan does not perform any of the following:

• DNA testing.
• DNA extraction.
• Genetic analysis.
• PCR, sequencing, or any other laboratory testing.
• Preparation of DNA test results within Pakistan.
• Genetic or medical diagnosis.
• Medical treatment.
• Operation as a pathology or diagnostic laboratory in Pakistan.

Role of the overseas laboratories

Samples received at our Pakistan office are dispatched to the relevant laboratory in the United Kingdom, the United States or Turkey. That laboratory is responsible for:

• DNA testing.
• Genetic analysis.
• Preparation and issuance of results and reports.

Any accreditation, certification or quality standard referred to in connection with your test belongs to the laboratory performing it, and is stated on the report that laboratory issues. DNA TESTING SOLUTIONS does not hold laboratory accreditation and makes no claim to any.

Results and reports

Results are generated and issued by the overseas laboratory. We do not produce, write, edit or alter test results in any way. Accuracy, methodology and the content of the report are the responsibility of the issuing laboratory, under its own standards and procedures.

Our responsibility is limited to sample collection, verification, packaging, documentation, shipping, tracking and customer coordination.

No medical or genetic advice

Nothing on this website and nothing said by our staff is genetic counselling, medical advice, diagnosis or treatment. We cannot interpret genetic findings. If your result has health implications, discuss it with a qualified medical practitioner. If it has legal implications, discuss it with a qualified lawyer.

Legal and immigration use

Tests intended for legal or immigration purposes must be ordered as such from the start, because they require witnessed collection, photo identification and documentation that cannot be added afterwards. Whether a report is accepted in any particular matter is decided by the authority receiving it — a court, embassy, immigration department or similar body. Neither DNA TESTING SOLUTIONS nor the laboratory can guarantee acceptance.

Timing and shipping

Because samples are tested outside Pakistan, every order includes international transit time. Courier delivery to the laboratory normally takes 3–5 working days. Laboratory processing time varies by test and is confirmed in writing when you order.

Timeframes are estimates, not guarantees. Courier delays, customs clearance, public holidays, incomplete documentation, missing participants and samples that fail laboratory quality checks can all extend them. Where a delay is caused by a courier, customs authority or the laboratory, it is outside our control.

Your information and samples

To provide the service, your personal details and your sample are shared with the laboratory performing your test and with the courier transporting the sample. This involves transferring information outside Pakistan. Samples are retained and disposed of according to the policy of the laboratory holding them.

We do not release results to anyone other than the people named on the order without written instruction, except where we are required to do so by law.